Hearing Health Clinic has been serving the hearing needs of Whatcom and Skagit Counties for over 20 years. Hearing Health Clinic not only has two doctors of audiology on staff they have the expertise and physician support of the Bellingham, Ear, Nose and Throat Clinic. Our extensive training and knowledge can help you find a hearing solution that is right for you.
Libbie L. Shell, Au.D.
Doctor of Audiology
Dr. Libbie Shell is the director of the Hearing Health Clinic. She was born and raised in Whatcom County and joined Hearing Health Clinic in 2003. Dr. Shell has more than ten years experience diagnosing hearing loss and fitting the most advanced digital hearing aid technology. She takes great pride working in the community she grew up in, helping those with hearing loss return to an enriched life of hearing.
Dr. Shell was awarded her bachelors and masters degrees in Audiology from the University of Washington and obtained her doctorate degree from Arizona School of Health Sciences/A.T. Still University. Dr. Shell is an avid horse woman and has competed on a national level for most of her life. She is married and has two children.
“I love being able to offer solutions and opportunities for those struggling with hearing loss. Nothing saddens me more than watching people withdraw from the activities they once loved, isolating themselves from family and friends. I love witnessing their reactions when they are once again able to relax and enjoy the ease of conversation, recognize the songs of birds, catch the punch line of jokes, and enjoy the soft whispers of grand children. This is why I became an audiologist.”
Jessica Maassen, Au.D.
Doctor of Audiology
Jessica Maassen joined the Hearing Health Clinic in June 2013 to fulfill her fourth year clinical externship through the University of Washington. In June of 2014, she received her Doctorate of Audiology and became a full time audiologist. Dr. Maassen received her Bachelor’s Degree in Communication Sciences and Disorders from Western Washington University with a Minor in Audiology.
Dr. Maassen participated in several internships supervised by Dr. Shell during her undergraduate and graduate schooling. She was drawn to the offerings of advanced technology, friendly patient base, and opportunity to serve the community that she grew up in. She is excited to start her career helping people at the Hearing Health Clinic.
Dr. Maassen is a native of Bellingham and is thrilled to be back in her hometown. In her spare time, she enjoys cooking, spending time with family and friends and vacationing at her family’s cabin on San Juan Island.
Gretchen Freudenheim, Au.D.
Doctor of Audiology
Dr. Gretchen Freudenheim joined Hearing Health Clinic in August 2017 after a cross country move. She became interested in audiology after most of her immediate family was diagnosed with hearing loss over several years. Dr. Freudenheim was awarded her Bachelor of Science in Communicative Disorders & Sciences from the State University of New York College at Geneseo. In June 2016 she graduated with her Doctorate of Audiology from the University at Buffalo. She completed her fourth-year clinical externship at the VA Medical Center in Buffalo, NY.
During her clinical rotations, Dr. Freudenheim was especially interested in the diagnostic aspects of audiology. She also received several years of experience working with patients who use cochlear implants or Bahas. She is thrilled to continue furthering her work in these specialty areas at the Hearing Health Clinic and Bellingham Ear, Nose & Throat.
Dr. Freudenheim was born and raised in Buffalo, NY and is very much looking forward to less snow in the Pacific Northwest! Prior to her move to Bellingham, she worked for over a year with a cat rescue and adoption group, something she remains passionate about. In her free time, she enjoys planning Disney vacations as a part time travel agent and spending time with her own three cats.
Marie has over two decades of experience in Administration and Customer Service with an emphasis on patient care. Her most recent position was in the hearing health industry focusing on both new and existing patients. Marie is a graduate of Sprott Shaw College with an Associate’s Degree in Business Administration as well as a Pharmacy Technician Certification.
As the Audiology Assistant for Hearing Health Clinic, Marie is generally the one who will help you get started on your journey toward better hearing. She can answer initial questions and guide you into the initial consultation stages. She is also a great resource for current customers who may need follow up help.
Originally from BC Canada, Marie has been a resident of Whatcom County for over five years. She enjoys spending her free time with her new grandchild, reading and writing books as well as spending time in the outdoors.
Patient Care Coordinator
With over 8 years of customer service and medical administration experience, Alyssa brings a depth of patient care and knowledge to the Hearing Health Clinic team. In the last 3 years, Alyssa has been working for Bellingham Ear Nose Throat which has made the transition to the Hearing Health Clinic virtually seamless.
Adding to her strong customer service background, Alyssa also has a Certificate in Medical Front Office from Whatcom Community College.
As the Patient Care Coordinator for Hearing Health Clinic, Alyssa is generally the first point of contact for many new and existing clients. She understands that answering questions thoroughly and providing excellent customer service are critical to ensuring a patient has an enjoyable office visit.
Born and raised in Bellingham, Alyssa enjoys hiking, swimming and most importantly spending time with her family.